General Property Management

Q: What services do you provide as a property management company?
A: We provide full-service property management, including tenant screening, leasing, rent collection, maintenance coordination, compliance with California landlord-tenant law, and eviction handling if necessary. We also ensure all legal forms and disclosures, such as Rent Cap and Just Cause Addendums and Property Owner Disclosures, are properly issued.

Q: Are there any restrictions on rent increases?
A: Yes. Under California Civil Code § 1947.12, annual rent increases are limited to 5% plus the local rate of inflation or 10%, whichever is lower. Additional local rent control laws may also apply depending on the property's location.

Q: What kind of properties do you manage?
A: We manage a range of residential properties, including single-family homes, condos, and multi-family buildings. Exemptions to some rent and eviction regulations may apply depending on the property type and occupancy status.

Leasing and Tenants

Q: What is required to lease a property through your company?
A: Prospective tenants must complete a rental application, consent to a background and credit check, and provide income verification. If denied, applicants will receive a formal notice with reasons consistent with the Fair Credit Reporting Act.

Q: How is rent paid?
A: Rent is due monthly and can be paid by check, money order, cashier’s check, or approved electronic methods. If a rent check is dishonored, future rent may be required in cash or certified funds for a limited period under Civil Code § 1947.3.

Q: What happens if a tenant does not pay rent?
A: If rent is not paid on time, a formal “Notice to Pay Rent or Quit” is served, providing the tenant 3 business days to pay or vacate the premises. Legal action, including eviction, may follow if unresolved.

Q: Can tenants be evicted without cause?
A: After 12 months of occupancy (or 24 months for one tenant), California law requires “just cause” for eviction, such as non-payment of rent or lease violations. “No-fault” evictions are also restricted and may require relocation assistance.

Maintenance and Repairs

Q: How do you handle maintenance issues?
A: Tenants can submit maintenance requests online or by phone. We coordinate with licensed vendors to address issues promptly, with priority given to emergencies like plumbing or electrical failures.

Q: Who pays for maintenance and repairs?
A: Landlords are responsible for maintaining the property in habitable condition, per California Civil Code § 1941. Tenants may be charged for damages beyond normal wear and tear.

Move-In/Move-Out

Q: What move-in costs are required?
A: Typically, first month’s rent and a security deposit (capped at one month’s rent for unfurnished units unless exceptions apply) are due prior to move-in.

Q: What is your security deposit return policy?
A: Security deposits are returned within 21 days after the tenant vacates, along with an itemized statement of any deductions in compliance with Civil Code § 1950.5.

Disclaimer: This content is for informational purposes only and does not constitute legal advice. For legal guidance, consult a qualified California real estate attorney.